Last updated: [25 August 2025]

This privacy policy explains how Esena Hair and Beauty Limited (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website: https://esena.uk

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Esena Hair and Beauty Limited

Registered in England and Wales

Company number: 16450209

Email: info@esena.uk

Data controller: Esena Hair and Beauty Limited

2. What Data We Collect

We may collect the following personal data:

• Name
• Email address
• Phone number
• IP address
• Website usage data (via cookies and analytics)

3. How We Use Your Data

We collect your data to:

• Manage your account
• Provide customer support
• Improve our website and services

4. Lawful Basis for Processing

We rely on the following legal grounds:

• Performance of a contract (e.g. fulfilling your order)
• Legal obligation (e.g. tax records)
• Consent (e.g. marketing communications)
• Legitimate interests (e.g. fraud prevention, improving services)

5. Sharing Your Data

We do not sell your data. We may share your data with:

• IT and website service providers
• HMRC or law enforcement, where required by law

6. How Long We Keep Your Data

We retain your data only as long as necessary for the purposes collected, including legal, accounting, or reporting obligations.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of incorrect data
• Request deletion of your data (in certain circumstances)
• Object to processing or request restriction
• Withdraw consent for marketing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies

We use cookies to improve your experience on our website. You can control cookie settings through your browser.

9. Security

We implement appropriate technical and organisational measures to secure your data, including HTTPS encryption and secure third-party payment gateways.

10. Contact Us

To exercise your rights or for any queries, contact:

Data Protection Officer

Esena Hair and Beauty Limited

Email: info@esena.uk