Website Terms and Conditions
Last updated: [28 July 2025]
Welcome to esena.uk. This website is owned and operated by Esena Hair and Beauty Limited, a company registered in England and Wales under company number [insert company number], with its registered office at [insert registered address].
Please read these terms and conditions carefully before using our website.
1. General
By accessing or using this website, you agree to be bound by these terms and conditions. If you do not agree with them, you must not use this website.
We reserve the right to change these terms from time to time. Any changes will be posted on this page and will become effective immediately.
2. Products and Orders
- All products listed are subject to availability.
- We reserve the right to refuse or cancel any order at our sole discretion.
- Prices are listed in GBP (£) and include VAT where applicable.
- A contract is formed only when you receive an order confirmation email.
3. Payment
We accept payment through secure third-party payment processors. By placing an order, you confirm that the payment method used belongs to you.
4. Shipping and Delivery
- We ship across the UK. Delivery times are estimates and not guaranteed.
- You will be notified of shipping charges at checkout.
- We are not responsible for delays caused by events outside our control.
5. Returns and Refunds
- You have the right to cancel your order within 14 days of receiving your items (Distance Selling Regulations).
- Products must be returned unused, in their original packaging.
- Refunds will be issued within 14 days of receiving the returned items.
- Return shipping costs are your responsibility unless the item is faulty or incorrect.
6. Intellectual Property
All content on this website (including text, images, logos, and design) is the property of Esena Hair and Beauty Limited and may not be copied, reproduced, or used without written permission.
Note regarding Esena registered trade mark (if applicable)
7. Limitation of Liability
To the extent permitted by law, we shall not be liable for any indirect, special, or consequential loss or damage arising out of or in connection with the use of this website or the products sold.
8. Links to Other Websites
Our site may contain links to third-party websites. We are not responsible for their content or practices.
9. Governing Law
These terms shall be governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
10. Contact
If you have any questions, please contact us at:
Esena Hair and Beauty Limited
Email: [insert contact email]
Phone: [insert contact number]
Shipping and Returns Policy
Last updated: [Insert Date]
SHIPPING INFORMATION
We aim to dispatch all orders within [1–2 working days] of receiving payment. Shipping times and costs vary depending on your location and selected delivery option.
Delivery Options:
Delivery Type
Estimated Time
Cost
Standard UK Delivery
2–5 working days
£[X.XX] (Free over £[XX])
Express UK Delivery
1–2 working days
£[X.XX]
Local Pickup
Available (if applicable)
Free
Please note: Working days exclude weekends and public holidays.
Order Tracking
You will receive a confirmation email with tracking details once your order has been dispatched (where applicable).
Delivery Areas
We currently ship to addresses within the United Kingdom. For international shipping enquiries, please contact us at [your contact email].
RETURNS POLICY
We hope you love your purchase, but if you’re not completely satisfied, we’re happy to help.
Your Right to Cancel
Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel their order within 14 days of receiving the goods, for a full refund.
To exercise this right:
- Contact us within 14 days at [your email address] or [your returns portal URL, if applicable].
- You must return the item(s) within 14 days of notifying us.
- Items must be unused, in their original packaging, and in a resalable condition.
How to Return an Item
- Email us at [your email] with your order number and reason for return.
- We’ll confirm and provide a return address.
- Pack the item securely and include your order number inside the parcel.
- Return it via a tracked service (we are not responsible for lost returns).
Refunds
- Once we receive and inspect your return, we’ll process your refund within 5–7 working days.
- Refunds will be issued to the original payment method.
- We do not refund original shipping costs unless the item is faulty or incorrect.
Exchanges
If you’d like to exchange an item, please return it and place a new order.
Exceptions / Non-returnable Items
We cannot accept returns on the following:
- Custom or personalised items
- Perishable goods
- Gift cards or downloadable products
- Intimate or hygienic items (e.g., earrings, swimwear, opened cosmetics), unless faulty
Questions?
If you have any questions about shipping or returns, please contact us at:
Email: [your email]
Phone: [your number, optional]
Business address: [your business address, required under UK law]